FAQ

Frequently Asked Questions

🚚 Shipping & Delivery

How long does shipping take?
Orders are delivered within 7–15 business days within the United States. You'll receive a tracking number by email once your order ships.

Do you offer free shipping?
Yes! We offer free shipping on all orders to the United States.

Where do you ship?
We currently ship within the United States only.

📦 Orders & Returns

Can I return my order?
Yes! We have a 30-day return policy. If you're not satisfied, contact us at support@nexurona.com and we'll take care of it.

My item arrived damaged — what do I do?
Contact us within 7 days of delivery with photos of the damage. We'll send a replacement or issue a full refund immediately.

How do I track my order?
You'll receive a tracking link by email within 2–5 business days of your order shipping.

🔋 Product Questions

How do I charge the blender?
Via the included USB cable. A full charge takes 2–3 hours and powers approximately 12–15 blends.

Can it blend ice and frozen fruit?
Yes! The 6 stainless steel blades are powerful enough to crush soft ice and frozen fruit.

Is it BPA-free?
Yes, all materials are 100% BPA-free and food-grade safe.

How do I clean it?
Add warm water and a drop of dish soap to the bottle, run the blender for 30 seconds, then rinse. Easy!

How much liquid does it hold?
The bottle holds up to 350ml (approximately 12 oz).

What colors are available?
Pink, White, Blue, and Purple.

💳 Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal.

Is checkout secure?
Yes, our store uses SSL encryption and is powered by Shopify — one of the world's most trusted e-commerce platforms.

📧 Still have questions?

Email us at support@nexurona.com and we'll get back to you within 24–48 hours.